Terms and Conditions

- Reservation and accommodation rules of the Hotel -
Terms and Conditions

Check-in:

Upon check-in, Russian nationals must present their original internal passport of the Russian Federation. International passports are not accepted. According to the Decree of the Government of the Russian Federation No. 1853 of 18.11.2020 (as amended on 01.04.2021), in case of failure to provide the required documents, the hotel has the right to refuse accommodation services.

Accommodation Policy:

We kindly ask you to refrain from smoking in your room and public areas in accordance with the legislation of the Russian Federation.

The hotel allows accommodation with small dogs weighing up to 10 kg. The cost is 8,000 rubles for the entire stay.

Cancellation Policy:

24 hours prior to arrival to avoid a one-night cancellation fee.

Payment Procedure and Methods:

The consumer (customer) is obliged to pay for the hotel services and other paid services in full after they are rendered.

With the consent of the consumer (customer), payment for hotel services can be made in full or in part upon conclusion of the contract.

When making payments with the consumer, the contractor issues a cashier's receipt or, if there is a power of attorney from the legal entity, a Universal Transfer Document (UPD).

Payment for accommodation is charged according to the checkout time. In case of late check-out after the established checkout time, the consumer will be charged for accommodation in accordance with the procedure established by the contractor. If the consumer checks in between 00:00 and the established checkout time, the accommodation fee will not exceed half the daily rate.

Payment for accommodation and additional services can be made using the following methods:cash, bank transfer, or bank cards – Visa, Mastercard, Maestro, Mir, American Express, and fast payment
systems.

Taxes and Fees:

Accommodation at the hotel is subject to 0% VAT. The cost of additional services not included in the accommodation package is subject to 20% VAT.

Legal Information:

Service provider: Limited Liability Company "Otel Moskva-Krasnye Holmy" Abbreviated name: LLC "OMKH" Legal address: 115054, Moscow, Kosmodamianskaya Emb., 52, Bldg. 6.

Swiss Executive Club Lounge:

Accommodation in Club Rooms and higher categories grants access to the Swiss Executive Club Lounge on the 3rd floor of the hotel.

The modern, elegant design gives the club a special atmosphere of coziness and comfort, creating a space for both business and informal meetings.

Key Amenities:
- separate registration desk
- latest press
- meeting room
- stationary computers and office equipment

Parking:

Swissôtel Krasnye Holmy Moscow offers 38 parking spaces.

The cost for hotel guests is 300 rubles per hour for a car, 400 rubles per hour for a bus, and 2,000 rubles per day.

Free parking is provided 15 minutes after entry.

Currency Exchange:

An ATM is located in the hotel lobby, next to the reception desk.

A 24-hour currency exchange office is located near Paveletskaya metro station.

Dry Cleaning and Laundry:

Dry cleaning and laundry services are available daily.

Please fill out a special order form, indicating your name, date, room number, and the number of items. Please contact the SwissService operator before 12:00 PM for same-day service by 6:00 PM. Orders received after 12:00 PM will be ready the next day by 6:00 PM.

With express service for laundry and dry cleaning, available daily from 8:00 AM to 1:00 PM, your order will be ready within 4 hours with a 50% surcharge. Express ironing service is available from 8:00 AM to 5:00 PM and will be completed within 1 hour with a 100% surcharge or within 2 hours with a 50% surcharge.

A 50% discount is offered for children's clothing (up to 12 years old).

For non-hotel guests, there is a 50% surcharge on the total cost of the order.

Swiss hospitality

 
Swissôtel Krasnye Holmy Moscow is a prominent representative of
one of the world’s most famous Swiss hotel brands
and is member of ACCOR group.

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